Online orders are shipped via Australia Post.
In stock items are processed and dispatched within 3 working days. You will be notified of tracking details once your parcel has been sent.
Flat rate shipping of $15 applies to all Australian orders. While we would love to be able to offer free shipping, our rural location and small batch production make this untenable.
Where possible, we re-use packing materials to reduce our environmental impact and buy only biodegradable bubblewrap.
If you have any issues with or questions about your order please contact us at firstname.lastname@example.org
We are able to ship internationally, but due to the differences in shipping costs to various countries around the world, we will need to calculate a shipping quote for any overseas orders. Please contact us at email@example.com for a shipping quote.
Orders can be collected free of charge from our studio in Binna Burra, in the Byron Hinterland. Please email us at firstname.lastname@example.org to arrange.
Any damage in transit must be reported to us within 7 days of receipt of your parcel. Please take photographs of breakages and email to us at email@example.com along with your order number and contact details and we will arrange a replacement.